AccuRx

When you need to reach a patient fast, AccuRx turns a single secure link into a complete workflow. Start by searching the patient, pick a message template or write your own, and add a request for a photo or document if needed. The patient opens the link on any phone and replies without creating an account or downloading an app. You see the full, time-stamped thread in one place, can flag urgency, and keep colleagues in the loop so nothing is missed during handovers or leave. For quick checks—medication queries, test result follow‑ups, fit note requests—two-way texting replaces long phone queues and reduces back‑and‑forth.

For structured data you need to track, especially for QOF, build a short survey and send it to an individual or a batch of patients. Choose the questions, add clinical instructions, and schedule reminders for non‑responders. As replies arrive, you can review them in a single inbox, filter by condition or due date, and follow up with targeted messages or a call when something needs attention. Use the built‑in monitoring view to see completion rates at a glance, export responses for reporting, and keep a clear record of what was sent and received. This makes annual reviews, long‑term condition monitoring, and remote symptom checks far faster than phone campaigns.

When it’s time to book, create appointment slots and share a self‑serve link so patients can pick or change a time that works for them—ideal for vaccination drives or routine reviews. Confirmation and reminder messages go out automatically, cutting DNA rates and freeing reception time. For ad‑hoc needs, send a one‑off booking link directly in a conversation. You can add pre‑visit instructions or forms to reduce on‑arrival admin, and if circumstances change, send an instant update to everyone affected without running multiple call lists.

For remote consultations, switch from text to video in one click. The call runs in the patient’s browser—no installs—so clinicians can assess issues quickly. Ask for a photo mid‑conversation, share guidance, then send a written summary and digital report so the patient leaves with clear next steps. All shared media and documents are stored alongside the conversation to keep context. AccuRx’s security posture is reinforced by supplier accreditation approved by NHS Digital and Cyber Essentials Plus certification, giving teams confidence to handle sensitive information while saving time across the care pathway.